Privacy Policy

1. Rights of data subjects

As a data subject, you have the following rights:
Right of access: To obtain the personal information we hold about you.
Right of rectification: to request correction of the information we hold about you.
Right to erasure: Request that the information we hold about you be deleted, where legal requirements are met.
Right to object: To object to certain ways in which we process your personal information.

2. What type of information do we collect and how do we collect it

The types of information we may collect include, but are not limited to:
Personally identifiable information (name, address, contact information, etc.)
order information
Payment Information
Website usage information (through technologies such as cookies)

3. What we use this information for and why we store it

The information we collect is used for the following purposes:
Process and fulfill your order
Provide customer service and support
Provide you with relevant promotional information and service notifications
Improve our website and services
We store this information to ensure that we can effectively fulfill our service commitments and to maintain necessary records in accordance with legal requirements.
 

4. Information sharing

4.1. Your personal information will not be sold, traded or transferred
We solemnly promise not to sell, trade or otherwise transfer your personal information to third parties in any form, unless we obtain your express consent or are explicitly required by law.
4.2. Partners and service providers
In some cases, we may need to share some necessary information with trusted partners and service providers to provide you with better services. This may include logistics partners, payment processors, etc. In these cases, we will ensure that these partners also protect your information and strictly comply with relevant laws and regulations.
4.3. Legal requirements and compliance
We may share your personal information where legally required to do so in order to comply with applicable laws, regulations, court orders or requests from government agencies. We will only share necessary information within the scope of legal requirements and strive to protect your privacy rights.
4.4. Anonymized and Aggregated Information
We may anonymize some of the information we collect or aggregate it with information from other users for statistical analysis and improvement of the Service. In this case, no personally identifiable information will be disclosed.
4.5. Advertising and marketing cooperation
We may share anonymized or aggregated information with advertising partners to improve advertising targeting and personalize your experience. This information will not contain anything that directly identifies you.
4.6. Third-party links
Our website may contain links to third parties that may provide other services or content. Please note that we are not responsible for the privacy policies and information practices of these third-party websites. It is recommended that you review the respective privacy policies before accessing these links.
 

5. Cookie use

5.1. What are cookies?
A cookie is a small piece of text data that is stored in the browser on your computer or mobile device. These text files contain information about the websites you visit and are designed to improve user experience and personalize services.
5.2. Types of Cookies We Use
5.2.1 Necessary Cookies
These cookies are essential for the website to function properly. They enable you to browse the website and use its features, such as accessing secure areas.
5.2.2 Statistical analysis cookies
These cookies help us understand how visitors interact with the website so we can improve its functionality. We use statistical tools, such as Google Analytics, to collect anonymous information such as the number of visits, length of visits and pages visited.
5.2.3 Functional Cookies
These cookies are used to provide a personalized user experience. They remember your preferences, such as language selection and region, and provide more relevant content based on your historical activity.
5.2.4 Advertising Marketing Cookies
We may work with third parties to use cookies to provide advertising relevant to your interests. These cookies can track your activities on the website in order to provide you with more targeted advertising.
5.3. How to manage cookies?
Most browsers allow you to control the acceptance and rejection of cookies, or to notify you when you receive a new cookie. Please note that disabling cookies may affect certain website features and services.
5.4. Rejecting cookies
If you do not wish to accept our cookies, you can disable them in your browser settings. Please note that this may affect your access to and experience with the website.
5.5. Cookie retention period
The retention period of a cookie depends on its type. Some cookies are automatically deleted when you close your browser (session cookies), while other cookies may remain after a certain period of time (persistent cookies).
Our goal in using Cookies is to provide you with more personalized, efficient and secure services. Please read our privacy policy for more information.
 

6. Financial information and general conditions of sale

6.1. Types of financial information collected
During purchasing and payment transactions, we may collect the following financial information:
Credit/debit card information
Alipay or other third-party payment platform information
Invoice header and address
6.2. Payment Security
We take a series of security measures to protect your financial information. All online payments are transmitted encrypted, using security protocols such as SSL to ensure your information is protected during transmission. We do not store your complete payment information, but only the necessary information for order processing and after-sales service.
6.3. Financial processing of refunds and returns
In the case of refunds and exchanges, we will process them in accordance with our returns and exchanges policy. Refunds will be made back to the original payment method, and returns or exchanges may involve an adjustment to the order total. Please see our Returns and Exchanges Policy for details.
6.4. General conditions of sale
6.4.1. Order confirmation and shipment
After you place your order, we will send an order confirmation notification via email. Order confirmation does not constitute final acceptance of the order or formation of the contract, but only indicates that we have received your order. We will conduct inventory verification before order is shipped. If an item is temporarily out of stock, we will promptly notify you.
6.4.2. Product prices and promotions
We strive to ensure the accuracy of product prices and promotions on the Site. However, if we discover a pricing error or incorrect promotional information, we reserve the right to correct the error and cancel the related order.
6.4.3. Shipping costs and taxes
Order total does not include shipping and taxes unless otherwise stated. On the checkout page, you will see shipping and tax details. These fees will vary based on your location and order total.
6.4.4. Terms of Service Updates and Notices
We reserve the right to update the Terms of Service at any time based on business needs and regulatory requirements. The updated Terms will be posted on the Website and will apply to all orders from the effective date of the update.
6.4.5. Customer Service Contact Information
If you have any questions about your order, financial information or conditions of sale, please feel free to contact our customer service team. For contact information, please see the customer service information at the bottom of the website.
 

7. Identity and full contact details of the person or organization responsible for the data

We act as the data controller responsible for the processing of your personal information. If you have any privacy-related questions, you can contact us through the following methods:
 

8. Data retention period

We will delete or anonymize personal information when it is no longer required unless a longer retention period is required by law.
 

9. Conditions for deletion of data

You may request deletion of your personal information at any time by contacting our customer service team unless required by law or we have a legitimate business need to retain the information.

10. How do you protect your visitors’ personal information

We have adopted security measures, including but not limited to SSL encryption, access control, password protection, etc., to protect your personal information from unauthorized access, use or disclosure.
 

11. Privacy Policy Update

We reserve the right to update our privacy policy at any time. Any updates will be posted on the website and will apply to all information collected when effective.
Please read the above in detail before using our services. If you have any questions or need clarification, please feel free to contact our customer service team.